Our privacy policy

Your privacy and confidentiality is important to us

Easylink Community Services Limited (Easylink) is committed to protecting the privacy of the personal and sensitive information which it collects and holds. We gather such information to allow us to meet our objectives of providing affordable and accessible transport solutions.

Personal Information, collected from passengers, such as name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) may be disclosed to Transport for New South Wales (TfNSW). TfNSW may disclose such Personal Information to other Australian government agencies. These government agencies may use Personal Information for any purpose relating to the exercise of their government functions. Such Personal Information may also be disclosed to other third parties if required by law.

TfNSW will be evaluating the delivery and use of this service. TfNSW may disclose Personal Information to third parties assisting with evaluation and survey purposes. This includes using contact details of passengers to conduct surveys relating to the service provided by Easylink.

By using these services, you consent to the collection, use and disclosure of your Personal Information in the manner outlined above. You also consent to TfNSW directly contacting you before or after you use the service. This may involve seeking your participation in survey exercises from time to time. TfNSW may contact you about transportation related matters including use of the service.

Privacy under the Commonwealth Home Support Program

Collection of your My Aged Care ID

Your Personal Information is protected by law, including by the Commonwealth Privacy Act.

The Department of Health, Disability and Ageing (DHDA) provide grant funding to providers of aged care services under the Commonwealth Home Support Program (CHSP).

CHSP providers must report on the delivery of CHSP services to DHDA via the Data Exchange (DEX).

This system is hosted by the Australian Government Department of Social Services (DSS).

DSS on behalf of DHDA collects information (including information about the services you receive and an encrypted version of your ‘My Aged Care ID’) from your CHSP provider and stores this information as a de-identified record in DEX. This protected information is a mandatory requirement and is not used by DSS for any purpose.

Uses and disclosures of your My Aged Care ID in the Data Exchange 

DSS on behalf of DHDA discloses a subset of this information (including an encrypted MAC ID) to DHDA periodically in order to monitor provider compliance with funding grant conditions (the compliance purpose). This is authorised under s 573(1) of the new Aged Care Act 2024 (NACA).

DHDA will decrypt your My Aged Care ID in order to reidentify you and verify information about CHSP services provided to you for the compliance purpose. DHDA cannot undertake compliance monitoring activities without this information.

How DSS uses and discloses personal information other than My Aged Care ID in the Data Exchange

DSS on behalf of DHDA uses your information in DEX to produce and share de-identified data and data visualisation reporting products to DHDA and providers, for reporting and research purposes.

DSS uses your information in the Data Exchange to produce information for policy development, grants program administration, and research and evaluation purposes. DSS also shares data with organisations and agencies for reporting and research purposes. DSS de-identifies all data before use or disclosure so that it cannot be used to re-identify you.

Further information 

For more information about how DSS on behalf of DHDA will manage your personal information, including how you can request access or correction of your personal information or make a privacy complaint, see the privacy policy published on the DSS website.

Overview of how Easylink addresses the Australian Privacy Principles

Easylink handles all personal information and sensitive information in a manner which complies with the Australian Privacy Principles. We obtain consent (written or verbal) to collect, store, use and/or disclose this information. Easylink will only collect personal information:

• after a person has consented
• when any secondary use is related to the main reason for collection of personal information; or
• in circumstances in which collection is necessitated by the public interest such as law enforcement or public or individual health and safety

Easylink takes reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date and to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure and against other misuse.

The General Manager is Easylink’s Privacy Officer and is the contact point for all privacy and confidentiality related enquiries and issues (from both external and internal parties). If you wish to make a complaint about a breach of the Act please write to Easylink General Manager at:

Post: PO BOX 701, Dee Why 2099
Email: manager@easylink.com.au.

If you wish to take your complaint further, you may contact The Office of the Australian Information Commissioner by:
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992

Further information about the Australian Privacy Principles and the application of the Act to us can be found at the website of the Office of the Australian Information Commissioner.