Our privacy policy

Your privacy and confidentiality is important to us

Easylink Community Services Limited (Easylink) will conform to both state and commonwealth privacy legislation requirements regarding the collection, use and protection of personal information of our Customers and Team Members.

Policy protocols

Confidentiality refers to the obligation of non-disclosure by this agency of personal information unless it has the consent of the person concerned.

Easylink will ensure privacy and confidentiality by:

• Collecting only the information required for service delivery;
• Informing people of the purpose for collecting the information;
• Providing individuals with access to their information held by Easylink;
• Disclosing personal information to 3rd parties only with the written consent of the individual;
• Securely storing Customers’ personal information; and
• Destroying information in accordance with the Archives Act 1983.

In the following circumstances there is an obligation to report:
• a crime or intended crime;
• where the person is suicidal, safety is at risk, personal harm or being harmed (abused) by another; and
• to warn a third party who is in danger.

Privacy on our website

Do we use your personal information for direct marketing and can you opt out?

There may be occasions where personal information is used by us for direct marketing purposes including direct contact, telephone enquiries, email, SMS, letters, internet and web interactions, surveys and other forms of communication. Any such use will be limited to circumstances where you would reasonably expect us to use your personal information for that purpose and it has been collected from you, or if you have otherwise consented or requested this information.
You have the right:
a) to contact us to ‘opt-out’ of receiving direct marketing communications; or
b) to request that we provide the source of your personal information where reasonable and practicable.

How is your personal information handled on our website?

You may visit our website, easylink.com.au, without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Easylink Community Services Limited (Easylink) will be managed in accordance with this Privacy Policy.
Our website uses cookies. A ‘cookie’ is a small file stored on your computer’s browser, which helps in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you accessed on our website and on third-party websites. You are not identifiable from such information. Easylink Community Services uses third-party services (such as Google Analytics) to undertake demographic analysis of visitors to our website.
Our website may contain links to third-party websites. Easylink is not responsible for the content or privacy practices employed by websites that are linked to our website.

How can I complain about the use of my personal information?

If you believe we have at any time breached this policy, you may lodge a written complaint with our General Manager (details below).
We will endeavour to acknowledge your complaint within 14 days of its receipt, and to make a determination on the complaint within 30 days of its receipt.

Contact details and further information:

At Easylink we respect your privacy and protect your personal information. We are bound by the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles, along with any other applicable privacy laws and codes.

If you wish to make a complaint about a breach of the Act please contact Easylink’s General Manager
Post: PO BOX 701, Dee Why 2099
Email: manager@easylink.com.au.

If you wish to take your complaint further, you may contact The Office of the Australian Information Commissioner by:
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992

Further information about the Australian Privacy Principles and the application of the Act to us can be found at the website of the Office of the Australian Information Commissioner.